RETURNS AND REPAIR MANAGEMENT

UNIS operates one of the nation’s largest networks for returns and repairs, with over 1,300 service and repair technicians dispatched for in-home repairs and through depots. Combined with our network of physical assets, our technology platforms enable our clients to manage all aspects of returns and repairs in their supply chain.

Our state-of-the-art Post-Sale System has been expertly designed to include these core functions: 

  • Provide end-to-end visibility of service requests
  • Issue and manage Return Material Authorizations (RMA) for Warranty and Out-of-Warranty items
  • Track and manage quality inspections
  • Assign repair orders
  • Dispatch and schedule repair and service technicians
  • Capture final product dispositions
  • Initiate and manage 2nd life / refurbishment sales
  • Integrate seamlessly with other forward and reverse logistics systems

Return and Repair Services include:

  • Channel /end-user credit returns
  • Mfr warranty processing
  • Product evaluation, sorting and re-work
  • In and Out-of-Warranty repair and refurbishment
  • Reconfiguration, software reload, and component replacements
  • Re-packing
  • Replacement fulfillment incl. accessories/parts & parts usage reporting
  • Depot repairs
  • In process, final and out-of-box quality audits
  • Online repair status tracking
  • Call center for customer service and technical support

Onsite and In-Home Services include:

  • Repair appointment scheduling
  • White Glove Delivery Service
  • Warranty Repairs
  • On-site Inspection
  • 2nd Life Refurbishment Sales

At UNIS, we help recover product value faster with a robust Post-Sale System to manage returns and repairs seamlessly. Our Post-Sale System acts as a Data Center, which then integrates across all functions and parties in the returns management network.

Ready for UNIS to optimize your returns and repairs?